Last updated: October 12, 2026
Our promise
For eligible one-time WordPress fixes: if we cannot fix the agreed problem, you do not pay for that attempt. If you have already paid, we refund the service fee.
What is covered
The guarantee covers fixed-price one-time services, such as WordPress Fix, Elementor Fix, WooCommerce Fix, and Plugin & Theme Fix, when:
- The problem and the expected result were confirmed in writing before work started (the "agreed scope").
- You provided the access and information we asked for within 7 days.
- Nobody else changed the site while we were working on it.
"Fixed" means the agreed result is achieved on your site when we deliver the work.
What is not covered
- Maintenance plans and other recurring subscriptions.
- Work priced "From" or quoted individually (such as custom development, speed optimization, malware removal, or migrations), unless the written quote says the guarantee applies.
- Problems caused by your hosting provider, server limits, expired licenses, or third-party services we cannot control.
- New problems that appear after delivery and were not part of the agreed scope.
- Results that depend on third parties, such as search rankings, or speed scores beyond the target agreed in writing.
How to make a claim
Reply in your support ticket or write to info@wpse.co within 7 days of delivery, quoting your order number. If we confirm the agreed fix was not achieved, you choose whether we complete it at no extra cost or refund the service fee. Refunds go back to the original payment method through PayPal within 10 business days of approval.
Questions
If you are not sure whether your request is covered, contact info@wpse.co before ordering.
Who operates WPSE
WPSE (wpse.co) is a service brand operated by:
DIGITAL BRAND DEVELOPMENT LIMITED COMPANYTax ID: 0316885359
Legal representative: Le Quang Phat
9th Floor, Pearl Plaza Office Building, 561A Dien Bien Phu Street, Thanh My Tay Ward, Ho Chi Minh City, Vietnam
Email: info@wpse.co